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August 16, 2015

 

 

We often see health care providers using text messages to quickly communicate small but important pieces of information to Home Health Aides and Nurses about their patients.  In general, this enhances the quality of health care and it speeds the flow of information....

July 21, 2015

Media Contact: Carl Queton
Director of Marketing & Communications
marketing@hhaexchange.com
(718) 407-4633

FOR IMMEDIATE RELEASE

HHAeXchange Announces Partnership with CuraCall

 

New York, NY (July 14, 2015) – It was announced today that HHAeXchange and CuraCall have forme...

On many occasions, we at Home Care Technology Report have called home healthcare agencies or hospices to ask a question or request an interview. If we inadvertently call after 5:00 in the organization's time zone, we get an operator at an answering service. More often...

February 3, 2015

A remote receptionist can do quite a bit to help you with your business. This type of receptionist does more than just answer the phone. The benefits of a Remote Receptionist are numerous. One benefit you may not have considered is the fact that with a remote reception...

February 3, 2015

Back in the day, if you wanted a receptionist for your Home Care Agency, you had to hire someone, put them on payroll, and make sure they had all the tools they needed to answer your phones. Thanks to modern technology, you can skip all those steps and ensure your Home...

January 27, 2015

 

Good receptionists are worth their weight in gold. They are your first line of customer service. They greet your callers in a courteous and professional manner, forward your calls, and relay vital information accurately and efficiently. For many businesses, however, h...

January 8, 2015

REMINDER: Deadline to Update Business Associate Agreements was September 22, 2014

 

In January 2013, the Omnibus Rule was released by the Department of Health and Human Services

(HHS). The Omnibus Rule implements previously issued HITECH Act regulations and expands the ex...

October 25, 2014

During a recent webcast with more than 100 marketing and customer service managers, I asked participants about the degree to which their respective customer experiences need to be personalized. To my surprise, more than 50% of respondents reported that more than half o...

September 21, 2014

The Missing Ingredient From Your Call Center: Employee Engagement

 

You can have all the right technology, structures and systems, but if your employees are not fully engaged, you won’t reach those high standards necessary to deliver the best care.

 

Employee engagement is...

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