What if your agency didn't really close at 5 PM? I don't mean keeping your office staff online all night. I mean having another operational layer working when your primary team isn't. Because here's what I know about home care: The office may close. The operation doesn't. At 6:17 PM, a caregiver can call out. At 7:04 PM, a family can have an urgent concern. At 8:12 PM, a physician's office can return a call. At 9:26 PM, a referral can come in. The question isn't whether these