Missed visits and care gaps are rarely caused by a single failure. They’re usually the result of small warning signs that went unnoticed—an overworked caregiver, a scheduling conflict, a communication delay, an after-hours alert that wasn’t escalated in time. For years, most home care agencies have operated reactively. A caregiver calls off. A client reports a no-show. An EVV alert appears. The office scrambles to fix it. But as agencies grow and regulatory expectations incre

Caregiver retention is one of the biggest pressures facing home care agencies today. Recruiting is expensive. Training takes time. Turnover disrupts continuity of care and affects client satisfaction. And when caregivers leave, the operational strain falls directly on your scheduling and coordination teams. What I’ve seen over and over is this: agencies that treat workforce management as reactive struggle to stabilize their teams. Agencies that integrate AI into workforce man

Artificial intelligence is no longer a future concept in home care—it’s becoming a competitive necessity. As agencies face staffing shortages, increasing compliance pressure, rising client expectations, and tighter reimbursement models, traditional coordination methods are being stretched to their limits. I’ve seen firsthand how agencies that embrace AI strategically aren’t replacing their teams—they’re empowering them. And when AI is implemented properly, care coordination b