Sometimes the biggest lessons in home care come from the systems we wish we had built differently from the beginning. If I could go back and rebuild one process in a home care agency from scratch, it wouldn't be marketing. It wouldn't be billing. It wouldn't even be recruiting. It would be communication. And I'm willing to bet many agency owners feel the same way. When most of us start or grow a home care agency, we're focused on serving clients, supporting caregivers, fillin
