A family member is unhappy about something. Maybe a visit ran short. Maybe a caregiver was late. Maybe an instruction wasn't followed the way they expected. She sends a message or leaves a voicemail. Then she waits. If someone responds within the hour, listens, and explains what will happen next, most of these situations stay small. If nobody responds until the next day, the same situation can feel very different. The original problem hasn't changed. The silence has made it b