What happens before someone ever speaks with your team may determine whether they become your next client, referral partner, caregiver, or frustrated caller. I want to ask you to think about your agency from a different perspective. Imagine I'm a family member looking for home care for my mother. I find your website. I have questions. I send a text. Or perhaps I'm a hospital discharge planner with a patient who needs care quickly. I submit a referral. Maybe I'm one of your ca