The Home Care Agencies That Win Tomorrow Won't Be the Ones Answering More Calls—They'll Be the Ones Managing Smarter Workflows Today. Every day, I speak with home care agency leaders who tell me the same thing: "We're overwhelmed." Not because they lack compassionate caregivers. Not because they don't care enough. But because they're spending their days chasing messages instead of managing their business. One voicemail leads to three text messages. A caregiver emergency becom