If I asked you right now to show me your response-time metrics for intake calls received at 2:00 AM last Sunday, could you pull up a dashboard? Or would you have to rely on a sticky note, a forwarded text, or an informal "everything went fine" during Monday morning's huddle? If you rely on word-of-mouth, you aren't alone. Most home care agency owners run tight, data-driven operations between 8:00 AM and 5:00 PM. But the moment the office door locks, operations plunge into a d