The Clock May Stop in the Office—But Home Care Never Does I've often heard people say that after-hours communication is simply about making sure someone answers the phone. I don't see it that way. Every minute after your office closes has the potential to shape a patient's experience, protect a caregiver, strengthen a referral relationship, or preserve your agency's reputation. Home care isn't a nine-to-five business. Patients don't stop needing care because it's 6:00 PM. Hos