A referral comes in at 4:40 PM on a Wednesday. Intake logs it. The clinical team needs to review it. Scheduling needs to check caregiver availability. Someone has to call the family. Each of those steps has a person behind it. What often doesn't have a person behind it is the space between them. That space is where referrals stall. Not because anyone dropped the ball, but because nobody was holding it. Intake assumed clinical would pick it up. Clinical assumed scheduling had