Most agency owners want the same thing: a team they trust to handle things without being watched. Most agency owners also have the same quiet worry: what happens when they aren't watching? After hours, that worry gets louder. The office is closed. Calls come in. Decisions get made. And the next morning, the owner hears about it the way owners usually do: a summary from whoever was on call, or a complaint, or nothing at all. None of those is a reliable picture of what actually