From Exceptions to Excellence: Reducing EVV Gaps with Outsourced Coordination

From Exceptions to Excellence

Electronic Visit Verification (EVV) has become a cornerstone of accountability in U.S. home care. Designed to ensure transparency and accuracy in service delivery, EVV tracks caregiver visits in real time. While this system safeguards compliance and payer trust, it also introduces a new challenge for agencies: managing the countless exceptions that arise when visits don’t align perfectly with the system’s requirements.

Missed check-ins, late arrivals, forgotten clock-outs, or incomplete documentation create a backlog of exceptions that must be resolved. Left unaddressed, these gaps can put reimbursements at risk, raise audit red flags, and erode confidence in care delivery.

The Hidden Burden of EVV Exceptions

For many agencies, managing EVV exceptions consumes hours of staff time daily. Instead of focusing on client care or caregiver support, internal teams are stuck reconciling visit data, chasing down corrections, and documenting compliance. This reactive cycle not only drains efficiency but also increases the chance of errors slipping through.

How Outsourced Coordination Bridges the Gap

Outsourced care coordination offers a proactive solution to the EVV challenge. Specialized coordination teams can:

• Monitor visits in real time to address issues before they escalate.

• Quickly resolve exceptions by following up with caregivers and correcting records.

• Ensure documentation accuracy to safeguard audits and payer trust.

• Reduce administrative overload so agency staff can focus on client care and growth.

By shifting exception management to experts, agencies transform EVV from a daily burden into a reliable safeguard.

From Exceptions to Excellence

Agencies that invest in outsourced coordination see measurable results: fewer unresolved exceptions, stronger compliance, and improved confidence from payers, clients, and families. What was once a source of stress becomes an opportunity to demonstrate operational excellence.

Building a Stronger Foundation for Care

In a field where accountability is everything, eliminating EVV gaps is more than a compliance task—it’s a trust-building strategy. With outsourced coordination, agencies can reduce risks, enhance efficiency, and prove their commitment to delivering consistent, reliable, and high-quality care.

If you’re looking to improve the way you manage your on-call coordination, reach out to Paul Lieberman, CuraCall, CEO and President — paul@curacall.com.

#curacall