Our Approach - to make the Home Health Industry a better place for those in it
Many vendors attempt to position themselves as “Partners”, but their methodology and business model disconnect from some of the key elements needed for a genuine strategic partner relationship. The most important of these is a lack of alignment and infrastructure needed to understand a Homecare company’s vision, brand promise, and growth potential.
Here at CuraCall, we have come to appreciate the importance of first learning about a client’s business and then developing a customized solution to meet their specific needs. Our multi-phased approach begins with a discovery process that helps us clearly understand your organization’s vision, strategic goals, business strategies, and service initiatives. During this phase, we are certain to gain all the necessary insight into your desired patient experience and how it fits within your overall brand strategy.
In the ensuing steps of our approach, we use the information we’ve gathered to design a process that can support your organization’s long-term growth and financial success. Our goal is always to create service solutions that can be seamlessly implemented into our Partner’s environment. The implementation phase will be supported by our proprietary process and knowledge tools, experienced management, and a dedicated support team that is passionate about strengthening your brand. By establishing a true growth partnership, together we can ensure that our support of your employees, patients, their family members, and systems are closely monitored and that performance expectations are not only met but regularly exceeded. Also, we particularly take great pride in regard to the issue of transparency. We feel the only way to interact with our clients is to be fully transparent with our processes, results, and insights.
Your customer service communication and support tracking data will be managed by our proprietary CuraCall xRM. This powerful cloud-based data/communication platform provides 24/7 access to real-time data, robust reporting, and insightful analytics.
The key element of our success model is the power of our organizational culture. We strongly embrace the philosophy that happiness is the catalyst for providing great service. This means that in order to be successful in creating amazing customer interactions, a culture of empowered and happy employees (or as we call them Patient Care Representatives) is an absolute requirement. The patient experience occurs on the front line and success in this area is determined by our ability to embrace each touchpoint as an opportunity to delight your callers.
Our ability to create this type of culture is our defined “X-Factor”. To put this concept in more frank terms: CuraCall's unique tribal culture is something that cannot be replicated or matched, and it gives us a clear advantage over all competitors in the industry.
While we are proud of our accomplishments, it is simply not our style to sit on our laurels or bask in our awesomeness. Instead, we are constantly challenging ourselves to evolve and improve. This type of mindset is symbolized in our company mission - - to make the Home Health Industry a better place for those in it.