CuraCall has become a trusted HIPAA Business Associate and expert solutions provider exclusively to the Home Care Industry.
The CuraCall Difference
Thank you for visiting our website and we welcome you to explore CuraCall.
CuraCall was founded on the premise for the need of compassionate, reliable, multilingual, quality answering services for the Home Health Industry. CuraCall connects patients and Home Health Providers through standard and customized communication solutions that enhance patient access and improve patient and provider satisfaction, in a secure HIPAA compliant environment.
At CuraCall, we understand the time consuming task of searching for a new answering service provider; therefore, we ask to keep the following statement in mind during your vetting process;
CuraCall separates itself from the competition by evolving away from the old stigma of “just being the answering service” and has become a trusted HIPAA Business Associate and expert solutions provider exclusively to the Home Care Industry.
Many telephone answering services cater to a large group of industries and although successful, as they continue to grow, managing the different verticals becomes difficult. Each company has their own subset of ideals and way to run their businesses. Each business industry has different needs. Each business entity has ways they wish to have their calls answered. It is our believe that by specializing in a specific vertical, the home health industry, assurance for quality of services are maintained as the company continues to grow.
In most cases, CuraCall assumes the responsibility of providing preliminary patient care by processing your patients’ calls more than 76% of the time, each week. Chosen time periods in which your Home Care organization utilizes CuraCall creates a higher probability that we will manage a greater percentage of patient care emergencies than your own office.
Virtual types of communicating, such as, SMSing, texting, and emailing have become a necessity within today’s business environment. Studies have shown that communicating by these methods heightens rapid responses and enhances productivity. However, due to the vast expansion of the smart phone and tablet markets, security of patient information has become paramount when considering more than 50% of all breaches are due to the theft or loss of storage devices. Moreover, achieving HIPAA compliance takes significant skill, knowledge, experience, resources, equipment and other financial commitments. Many answering services just do not have the infrastructure, expertise or the financial resources necessary to attain compliance.
CuraCall acknowledges the necessity of virtual communications, as a Covered Entity, that your Business Associate (Answering Service) needs to maintain under the new regulations set-forth by HIPAA, HiTECH and OMNIBUS.
CuraCall Home Care Answering Service is a forward thinking company who embraces the use of technology in our call centers, client web-portals, and mobile application with privacy, security and reliability at the top of the list. Exclusively serving the Home Health Industry, nationwide, our 24/7 multilingual Home Care Answering Service, works hand-in-hand with our clients to customize their unique needs of all sizes to ensure doing business with CuraCall is an exceptional experience.
In closing, CuraCall takes the responsibility of becoming your HIPAA Compliant Home Care Answering Service very seriously. We will mitigate our collective risk and support your organization with the utmost care, quality, accuracy, and professionalism.
Thank you for your time and consideration. We are truly excited of our mutual opportunity of working together in the near future.