"CuraCall has been a pioneer in the Homecare Industry. They have been an absolute pleasure to work with and have been providing 5-Star Quality service. Curacall is a company that is both professional and reliable. I highly recommend them"
Moshe Ament
Director of Operations - Future Care Health Services
Services
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Receive real-time access to your patient calls, track your patient calls in real-time, measure response time, and clear calls with our secure HIPAA Compliant Online Web Portal.
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CuraCall's mobile application permits your on-call to manage client interactions securely from their phones. This eliminates the hassle of checking in and in turn, saves time and money.
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Our Curacall xRM platform instantaneously relays information to your on-call staff, via your directives and protocols, improving patient response times and ensuring information is delivered to the right person in a timely and efficient manner.
Here are the list of CuraCall Coordination Staffing Services:
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Inquiry Management Services - Schedule Appointments for New Client Care Assessments
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Aid in dispatching scheduling information when the caregiver is unsure of their schedule or additional information is needed
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Communicate and maintain contact between caregivers, especially when a caregiver is running late and the current caregiver is waiting to be replaced
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Monitoring the caregiver's schedule to make sure that the client/patient will get the service that they are expecting to receive
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Manage schedules when two caregivers show up for the same case
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Contact all necessary parties when the client/patient is not answering the door
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Provide necessary information to the caregiver; ie. directions on how to get to the client's address
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Managing Clock-ins and Clock-outs when timeclock systems are not available
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Adjusting schedules when patient/client is admitted to the Hospital
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Assigning cases to caregivers for existing patients/clients
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Reinstating services after a Hospital Discharge
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Reduce your Caregiver No-Shows with our "Pre-Shift Confirmation Services"
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Ensuring all documentation in the Care Record is complete and updated
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Cost-Effective - Enjoy all the advantages of a full-time receptionist without having to pay a full-time salary and benefits.
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Positive First Impression - Your calls are answered professionally, with the name of your company, or using any greeting you desire.
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Seamless - Your callers will never know that your receptionist is not physically in the same office.
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No Staffing Headaches - You don't have to worry about phone coverage on sick days, vacation days, or during lunch hours. With a remote receptionist, you have full, uninterrupted phone coverage. No more missed opportunities, phone calls, or phone tag!
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You're In Control - Trained receptionists answer, screen, and announce the call. You decide whether to take it or not.
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Individualized Support - Remote receptionists can provide live support to any number of employees. Each member of your company can update their contact information or desired greetings as needed.
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Call Forwarding No Matter Where You Are - Upon your approval, a remote receptionist will connect your call to wherever you are - whether you’re at your desk, at home, or traveling around the world.
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Convenient Single Point of Contact - Your clients need just one contact number to reach you at any time. Remote receptionist services work with any phone system, and you can use your existing phone number.
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Experience - Remote receptionists are experienced and ready to support your business. There is no need for costly and time-consuming recruiting, interviewing, hiring, and training.
Highly personalized Remote Receptionist service that offers the same connectivity and performance you'd expect from hiring a receptionist but at a fraction of the cost. CuraCall Remote Receptionist service can help you minimize the complexities and costs of operating your business.
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Protocols and directives are established to ensure compliance
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An intuitive interface triggers a notification for home care agencies to monitor and respond to proactively
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Documentation is recorded and can be routed to risk management
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Monthly trend analysis and reporting pinpoint common issues and mistakes for immediate resolution
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Improvements in client satisfaction, customer loyalty, and caregiver engagement are achieved with the implementation of corrective actions and quality control
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The time to resolve within your organization is drastically reduced
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Greater customer satisfaction improves referrals and increases profitability
With CuraCall's Disaster Recovery Service, we provide your callers with 24/7 availability when you need it most. Just activate your account instantly and forward your calls to us. Our 24-hour contact center representatives will answer your calls according to your specifications to ensure each caller is greeted by a live person. We'll keep your patients well informed while you focus on important tasks such as reconstructing business operations or searching for a new business location.
Customized scripting promotes capturing accurate, detailed information, resulting in simpler, and quicker patient interactions; reducing phone time to incorporate additional value-added elements. CuraCall xRM creates a standardized record of every conversation and documents the necessary follow-up for easy hand-off action. Administrative tasks are now more readily completed in the field with increased workflow productivity and operational efficiency.
The result is a better experience for your callers.
The home care market is changing rapidly, bringing challenges that require an astute strategy. CuraCall xRM puts you back in control and gives you the flexibility to act quickly.
© 2019 by CuraCall. All rights reserved.
1-678-840-9996
1-800-240-1103
