Home Care Staffing Coordination Services

CuraCall provides inbound Contact Center Solutions exclusive to the Home Health Industry.  In addition, we deliver the tools and insights to manage workflows, increase productivity, and produce operational efficiencies while ensuring accountability on every level.

​

CuraCall Coordination Services include: (but are not limited to)

• Finding coverage for the client/patient whenever the scheduled caregiver is not available or is a No-Show

• Inquiry Management Services - Schedule Appointments for New Client Care Assessments 

• Aid in dispatching scheduling information when the caregiver is unsure of their schedule or additional information is needed

• Communicate and maintain contact between caregivers, especially when a caregiver is running late and the current caregiver is waiting to be replaced. 

• Monitoring the caregiver's schedule to make sure that the client/patient will get the service that they are expecting to receive

• Manage schedules when two caregivers show up for the same case

• Contact all necessary parties when the client/patient is not answering the door

• Provide necessary information to the caregiver; ie. directions on how to get to the client's address

• Managing Clock-ins and Clock-outs when timeclock systems are not available

• Adjusting schedules when patient/client is admitted to the Hospital

• Assigning cases to caregivers for existing patients/clients

• Reinstating services after a Hospital Discharge

• Reduce your Caregiver No-Shows with our "Pre-Shift Confirmation Services"

• Ensuring all documentation in the Care Record is complete and updated

​

CuraCall becomes your partner in managing your outsourcing needs, while you handle the quality, productivity, and growth of your business. You are in complete control of a dedicated team that maximizes the experience for all involved; the patient/client, their family members, and the caregivers. 

​

The main benefits:

• A full-time, dedicated team you can integrate into your business

• Train the trainer approach, ensures your recruitment and training costs are drastically reduced

• We present you with the best possible candidates to ensure the success of the program. 

• Dedicated Account Manager to ensure full control of your team’s processes, tasks, KPIs, and service quality

• Simple, transparent costs

• A specialist on the ground who understands the local culture and labor laws, and who has experience recruiting and setting up teams, and providing ongoing support